Delivery and Returns
Delivery is free for all orders over £50 and charged at £3.95 otherwise - our standard delivery takes 3-5 working days. Express delivery of 2-3 working days is available at £7.95.
Orders from this website are for delivery to the UK and Europe only. Orders for delivery to all other destinations can be made from our International site which you can find at www.amaranthineblooms.com (prices in Hong Kong dollars which is pegged to the USD at 7.8).
If you are not entirely happy with your goods you may return them to us within seven days of receipt. We will be happy to offer you an exchange or a refund provided that the products are returned complete, in perfect unused condition and in the original packaging. To return an item, or with any other queries, please contact our customer services team on firstname.lastname@example.org indicating your original order number and the items that you wish to return.
We strongly suggest that you use a parcel tracking service to return your item to us as responsibility will not be accepted for parcels that are not received or for items that are damaged when not returned in the original packaging. Please also ensure that you include your name and order number inside your parcel.
Discounts, free postage or other complementary gifts granted on your original order may no longer be applicable if you return part of your order and any refund granted may be adjusted to include only those concessions eligible on the revised order.
If you believe an item to be faulty, please contact our customer services team on email@example.com within seven days of receipt of your item including a photograph of the fault.